GoGoGrandparent prides itself on providing the best on demand ride sharing service for seniors. There are several significant ways GoGo differentiates itself from other ride sharing services. The big 5 are:
- Closely Monitored Ride Management
- Ease of Use
- Driver Screening and Communication
- 24/7 Service
Closely Monitored Ride Management
When people use ridesharing services like Uber and Lyft to transport themselves, an algorithm depends on the passenger to be able to handle any problems that arise. That algorithm is great at quickly handling hundreds of millions of rides a day. But it fails with older adults.
As we age, it sometimes becomes more difficult to perform multi step processes. In the case of transportation, hundreds of small details occur that cause a ride to falter.
One such example is a passenger that missed the notification that her driver cancelled, and ended up waiting outside for several hours for a ride that was never going to show up. Another example might be a passenger accidentally ordering a ride to their destination as opposed to their starting location.
One of GoGoGrandparent’s main advantages is we anticipate the needs of our callers. Our ‘Professional Grandchildren’ are specially trained to work with technology we built to smooth over problems that would otherwise be detrimental to not only the passenger’s convenience, but also their safety. With GoGoGrandparent, technology enabled operators monitor all our rides to make sure that no passenger is left behind.
Before we built this process, one out of four rides would fail due to a combination of driver or user error. Multiples of hundreds of thousands of rides later and we’re helping tens of thousands of callers get home every week.
Ease of Use
According to a study by PEW Research, less than 1% of Uber’s customers are over 65 and more than 70% of seniors don’t own a smartphone. The data clearly defines the problem: accessibility. Technology is advancing so rapidly, that our aging population is not always able to keep up. For younger adults, using ridesharing services may seem like a simple task. However, for older adults, becoming comfortable with a smartphone is often intimidating and uncomfortable.
Many times it doesn’t even come down to the ride sharing apps themselves. Smartphones can be hard. They require passwords that need to be remembered, emails that need to be set up. Notifications can pop up at any time for unrelated reasons that take users deep into the settings of their phone.
One of our callers told us he wasn’t able to use his phone for three weeks because Apple force updated it’s software and he didn’t know how to get through the intro menu (when he finally did tell us, one of our grandchildren walked him through it).
GoGoGrandparent allows customers to request a ride using any type of phone whether it’s a smartphone, flip phone, landline, or a relative’s cellphone. Additionally, customers have the option of speaking with caring adults who will do their best to accommodate any questions or special requests. There has never been a more convenient way to request a ride.
Driver Screening and Communication
In terms of safety, ridesharing services conduct rigorous background searches before hiring drivers. In addition to those checks, GoGoGrandparent screens drivers to ensure that they are both willing and able to transport someone with a special accommodation like a walker or foldable wheelchair. Within 30 seconds of accepting a GoGoGrandparent request, drivers receive in app notifications, text messages and even phone calls setting the expectations for their next ride and checking to make sure they’re comfortable meeting those expectations.
There are many older adults who may have ambulatory equipment, visual or cognitive impairments. For this reason, it is sometimes very important for operators, relatives, and friends to be aware of their loved ones locations at all times. Therefore, GoGoGrandparent offers optional notifications that can be sent to an unlimited number of people.
Family notifications can be turned on or off depending on the rider’s preferences in respect to their privacy.
GoGoGrandparent charges $0.19 a minute for the duration of the ride on top of the standard Uber / Lyft fee. The fee goes directly to our call center and employees to ensure that we can continue to offer the services that make us the best transport solution for seniors.
We do not charge a mandatory monthly subscription fee or sign up fee to use our service.
Transportation revolves around the customer’s schedule. This is why we make sure our customers can call and speak with an operator no matter what time or day it is. In addition, our customers can schedule rides weeks in advance or get a ride on demand, within minutes.
GoGoGrandparent has implemented all of these functions in an effort to make transportation as smooth and comfortable as possible. We take pride in bringing convenient, affordable transportation solutions to seniors and disabled folks nationwide. Give us a call today at 1 (855) 464–6872.