GoGo Terms Of Use & Privacy Policy

GoGo Technologies, Inc Terms of Use

Legal Terms and Conditions

Last Updated: March 6, 2017

 

1. Contractual Relationship

These Terms of Use ("Terms") govern the access or use by you, an individual, from within the United States and its territories and possessions of applications, websites, content, products, and services (the "Services") made available in the United States and its territories and possessions by GOGO TECHNOLOGIES, INC.  and its subsidiaries and affiliates (collectively, "GOGO"). PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. In these Terms, the words "including" and "include" mean "including, but not limited to."

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and GOGO. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. GOGO may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in region-specific disclosures (e.g., a particular city webpage on GOGO.com) or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.  

 

GOGO may amend by posting.

GOGO may amend the Terms related to the Services from time to time. Amendments will be effective upon GOGO's posting of such updated Terms at GOGOGRANDPARENT.com or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.  You are advised to view the latest Terms of Service as posted to the GOGO website--GOGOGRANDPARENT.com.

Our collection and use of personal information in connection with the Services is as provided in GOGO's Privacy Policy located at GOGOGRANDPARENT.com.

 

2. The Services

The Services constitute a technology platform that enables users of GOGO's telephonic system, mobile applications or websites provided as part of the Services (each, an "Application") to arrange and schedule transportation and/or logistics services with third party providers of such services, including independent third party transportation providers and third party logistics providers under agreement with GOGO or certain of GOGO's affiliates ("Third Party Providers"). Unless otherwise agreed by GOGO in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT GOGO DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER.

 

License.

Subject to your compliance with these Terms, GOGO grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by GOGO and GOGO's licensors.

 

Restrictions.

You may not:

(i) remove any copyright, trademark or other proprietary notices from any portion of the Services;

(ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by GOGO;

(iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law;

(iv) link to, mirror or frame any portion of the Services;

(v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or

(vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

 

Provision of the Services.

You acknowledge that portions of the Services may be made available under GOGO's various brands or request options associated with transportation or logistics. You also acknowledge that the Services may be made available under such brands or request options by or in connection with:

(i) certain of GOGO's subsidiaries and affiliates; or

(ii) independent Third Party Providers, including but not limited to the services made available by Uber Technologies, Inc. and Lyft Inc.,

 

Third Party Services and Content.

The Services may be made available or accessed in connection with third party services and content (including advertising) that GOGO does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. GOGO does not endorse such third party services and content and in no event shall GOGO be responsible or liable for any products or services of such third party providers.

Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary's terms of service.

 

Ownership.

The Services and all rights therein are and shall remain GOGO's property or the property of GOGO's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights:

(i) in or related to the Services except for the limited license granted above; or

(ii) to use or reference in any manner GOGO's company names, logos, product and service names, trademarks or services marks or those of GOGO's licensors.

 

3. Your Use of the Services

 

User Accounts.

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to GOGO certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or GOGO's termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by GOGO in writing, you may only possess one Account.

 

User Requirements and Conduct.

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not in your use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

 

Text Messaging.

By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from GOGO at any time by texting the words GOGO STOP to 1 (855) 464-6872 from the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

 

Promotional Codes.

GOGO may, in GOGO's sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider's services, subject to any additional terms that GOGO establishes on a per promotional code basis ("Promo Codes"). You agree that Promo Codes:

(i) must be used for the intended audience and purpose, and in a lawful manner;

(ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by GOGO;

(iii) may be disabled by GOGO at any time for any reason without liability to GOGO;

(iv) may only be used pursuant to the specific terms that GOGO establishes for such Promo Code;

(v) are not valid for cash; and

(vi) may expire prior to your use.

GOGO reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that GOGO determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

 

User Provided Content.

GOGO may, in GOGO's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to GOGO through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to GOGO, you grant GOGO a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and GOGO's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

 

You represent and warrant that:

(i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant GOGO the license to the User Content as set forth above; and

(ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor GOGO's use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by GOGO in its sole discretion, whether or not such material may be protected by law. GOGO may, but shall not be obligated to, review, monitor, or remove User Content, at GOGO's sole discretion and at any time and for any reason, without notice to you.

 

Network Access and Devices.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. GOGO does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

 

4. Payment

You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider ("Charges"). After you have received services or goods obtained through your use of the Service, GOGO will facilitate your payment of the applicable Charges on behalf of the Third Party Provider, as such Third Party Provider's limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by GOGO. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. GOGO will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.

All Charges are due immediately and payment will be facilitated by GOGO using the preferred payment method designated in your Account, after which GOGO will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that GOGO may, as the Third Party Provider's limited payment collection agent, use a secondary payment method in your Account, if available.

As between you and GOGO, GOGO reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in GOGO's sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. GOGO will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. GOGO may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider's arrival, in which case you may be charged a cancellation fee.

This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Except with respect to taxicab transportation services requested through the Application, GOGO does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by GOGO (on GOGO's website, in the Application, or in GOGO's marketing materials) to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you make for services or goods provided is not intended to suggest that GOGO provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.

 

Repair or Cleaning Fees.

You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages and necessary cleaning ("Repair or Cleaning"). In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by GOGO in GOGO's reasonable discretion, GOGO reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using your payment method designated in your Account. Such amounts will be transferred by GOGO to the applicable Third Party Provider and are non-refundable.

 

5. Disclaimers; Limitation of Liability; Indemnity.

DISCLAIMER.

 

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." GOGO DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, GOGO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. GOGO DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

 

LIMITATION OF LIABILITY.

GOGO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF GOGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GOGO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF GOGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GOGO SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND GOGO'S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY TRANSPORTATION PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER RIDE SHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL GOGO'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

GOGO'S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT GOGO HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

 

Indemnity.

You agree to indemnify and hold GOGO and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) GOGO's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

 

6. Dispute Resolution

 

Changes.

 

If GOGO changes this "Dispute Resolution" section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by providing GOGO written notice of such rejection by mail or hand delivery to: GOGO TECHNOLOGIES, INC Attn: Dispute Resolutions, 260 LORETO ST. SUITE 4, MOUNTAIN VIEW, CA 94041, or by email from the email address associated with your Account to: [email protected], within 30 days of the date such change became effective, as indicated in the "Last Update" date above. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will engage in any Dispute between you and GOGO in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

 

7. Other Provisions

 

Choice of Law.

 

These Terms are governed by and construed in accordance with the laws of the State of California, U.S.A., without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region.

 

Claims of Copyright Infringement.

 

Claims of copyright infringement should be sent to GOGO's designated agent at 260 LORETO ST. SUITE 4, MOUNTAIN VIEW, CA 94041.

Notice.

GOGO may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to GOGO, with such notice deemed given when received by GOGO, at any time by first class mail or pre-paid post to GOGO Technologies, Inc. Attn: User Notices - 260 Loreto St. Mountain View, CA 94041.

 

General.

You may not assign these Terms without GOGO's prior written approval. GOGO may assign these Terms without your consent to:

(i) a subsidiary or affiliate;

(ii) an acquirer of GOGO's equity, business or assets; or

(iii) a successor by merger.

Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, GOGO or any Third Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. GOGO's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by GOGO in writing.

GoGo Technologies, Inc Privacy Policy

Privacy Policy

GoGo Technologies, Inc. Privacy Statement

GoGo Technologies, Inc. (“GoGo”) respects your privacy and the privacy of your loved ones, and is committed to protecting the personal information that you and they share with us. By using our gogograndparent.com web site (the “Web site”), you agree that your use of the Web site is governed by this privacy policy and our Terms of Use. This privacy policy shall also apply to your access of our Web site through mobile devices, tablets and through our apps, and your other interactions with us. From time to time, we may update this privacy policy. We encourage you to periodically check this Web site for updates. The most recent version of this privacy policy is reflected by the date located at the bottom of this privacy policy. Your continued use of our Web site affirms your agreement to such changes.

Generally, you can browse through our Web site without giving us any information about yourself or your family members. When we do need personal information to provide services that you request or when you choose to provide us with personal information, this privacy policy describes how we collect and use such personal information.

Disclaimer of endorsement

References in this Web site to any third-party products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise do not necessarily constitute or imply their endorsement, sponsorship or recommendation by GoGo. Links to other sites on the World Wide Web are provided for your convenience in locating health-related information and services, and these sites are maintained by other organizations over which GoGo exercises no control. GoGo expressly disclaims any responsibility for the content, accuracy of the information and/or quality of the products or services provided by or advertised on these third-party web sites.

Your California Privacy Rights

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us via email through our Contact Us page or write to us at (with a reference to California Disclosure Information):

GoGo Technologies, Inc.

Attn: General Counsel

5055 Sweetwater Rd.

Bonita, California 91902

We will respond to such requests to information access within 30 days following receipt at the email or mailing address stated above. If we receive your request at a different email or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

We treat the data of everyone who comes to our site in accordance with this privacy policy, whatever their Do Not Track setting.

Information Collection

We gather personal information needed to provide requested products or services, communicate offers on products and services that we believe will be of interest to the recipient and to administer our business. We do not collect any personal information at our Web site unless you choose to provide it to us voluntarily. We define “personal information” as information that is unique to an individual and might include a first and last name, email address, a home, postal or other physical address, phone number, other contact information, title, occupation, employer, gender, date of birth, industry, personal interests, and other information when needed to provide a service requested from GoGo. In limited circumstances, we may collect payment information such as credit card number where needed to complete a requested service or transaction. By requesting information to your mobile phone, we may obtain the following information from you: your mobile phone number, your device ID number, your carrier's name, and the date, time and content of your messages, as well as other information that you provide. We will use such information in accordance with this privacy policy. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.

When you browse our Web site, you do so anonymously, unless you have previously indicated that you wish GoGo to remember your login and password. We don't automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our Web site you visit and how long you spend there. But we do not link your IP address to any personal information. Like many other web sites, GoGo Web site may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and Tracking Information" below for more information.

GoGo collects personal information when you register with gogograndparent.com for a gogograndparent.com client account, when you use certain GoGo products or services, when you register to participate in an online survey, when you ask to be included in an email or other mailing list, or when you submit your personal information to gogograndparent.com for any other reason.

From time to time, GoGo may receive personal information from commercial vendors and partners as part of an email list purchase. GoGo only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Providing Us with Personal Information of Third Parties

If you provide us with the personal information of another person such as your parent or your child, or direct us to share that person’s information with another person such as your sibling, you represent and warrant to GoGo that you either (1) have full legal authority to provide such information or instructions (e.g., through power of attorney or guardianship of an elderly parent, or parental authority over a minor child), or (2) have obtained such person’s express and informed authorization to provide such information or instructions. Furthermore, when obtaining any such authorization, you must first provide him or her with a copy of this privacy policy and explain how his or her personal information will be used pursuant to this privacy policy. Periodically, you should review this privacy policy for updates and inform such third party of any such updates. By providing such person’s information or instructions to GoGo on our Web site, you represent and warrant that you have complied with your obligations under this privacy policy.

Notice

We will always give you the opportunity to “opt out” of receiving direct marketing, market research information or surveys. This means we assume you have given us your consent to collect and use your information in accordance with this privacy policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Cookies and Tracking Technology

A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of GoGo’s Web site use cookies to track user traffic patterns. We may also employ web beacons, or site instrumentation, to monitor the behavior and visitors to our Web site and activity of our Web site, such as the number of visitors to our Web site. We do this in order to determine the usefulness of our Web site information to our users and to see how effective our navigational structure is in helping users reach that information. We also use cookies to verify the efficacy of our advertising and online marketing programs, using third party software to analyze the tracking results. The information is viewed in aggregate, meaning your personal information is not used or displayed.

If you prefer not to receive cookies while browsing our Web site, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of GoGo’s Web site if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our Web site. You do not need to have cookies turned on, however, to use/navigate through many parts of our Web site, except access to certain of GoGo Web site web pages may require a login and password.

We may also employ third party service providers to place and administer such cookies and web beacons on our Web site. Such third parties may also collect your anonymized information and perform web site analytics as described in this privacy policy. We may reproduce work product created by such third parties based upon web analytics data or other similar data collected from visitors to our Web site in order to facilitate the serving of data or content in connection with providing you with more relevant advertising and content.

How We Use Collected Information

When you visit our Web site to browse, you may choose certain online options such as (i) obtaining information about us, our products or services or third party products or services; (ii) purchasing products or services; (iii) completing our online resume form; (iv) contacting us; or (v) entering a contest or sweepstakes. When you engage in any of the foregoing activities, or use any other features or services of our Web site, you may provide us with certain personal information. We collect and store this personal information, any updates to such information that you send us, and any modifications that we make to such information. Except as set forth in this policy, we will not reveal any such personal information to any other third party without your consent, except that we may share personal information with our business associates or service providers who assist us in administering our products, services, or web sites.

In addition, any anonymized information that you send us, such as your questions, suggestions, information, ideas, or other creative material (“Feedback”) belongs to us and will not be treated as confidential. You acknowledge and agree that we may use, reproduce, adapt, distribute, display, disclose, or create derivative works from Feedback without acknowledgement or compensation to you.

Information Sharing and Disclosure

Your personal information is never shared outside GoGo without your permission, except under conditions explained in this privacy policy. Inside GoGo, data is stored in controlled servers with limited access.

Except as set forth in this policy, we will not use, disclose, or transfer your personal information unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide services for us (we will only provide those companies with the information they need to deliver the products and services, and we prohibit them from using that information for any other purpose), (3) it is necessary in order to provide products or services to you, including contacting you, emergency services and your own emergency and other specified contacts, (4) we are sending you the latest news and trends, special offers or other information we think you'd like to hear about from us (unless you have opted out of these types of communications), (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (6) it is necessary to protect the confidentiality or security of our records containing personal information, (7) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of GoGo or the merger of GoGo into another entity or any consolidation, share exchange, combination, reorganization, or similar transaction in which GoGo is not the survivor, (8) it is necessary in connection with other business purposes including, without limitation, enforcing our Terms of Use, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution, (9) it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity; (10) it is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors; or (11) it is otherwise necessary for us to disclose it as required or permitted by law.

Your Ability to Review and Delete Your Account and Information

If you are a registered Web site user, you may request deletion of your gogograndparent.com account or any of your personal information held by us by contacting us via email through our Contact Us page.

Opting Out

GoGo may choose to display retargeted ads to our Web site prospects across the Internet. We collect non‐personal information about your visits to our Web site, and your interaction with our products and services. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personal information is collected during this process. If you do not want GoGo to collect this information, you may opt out of this service. Opting out will not in any way affect your use of our Web site.

Data Security

Your gogograndparent.com account information is password-protected for your privacy and security. GoGo safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our Web site, GoGo may use industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet.

Children and Privacy

We are sensitive to privacy issues and look to protect your child’s information. We also strive to be fully compliant with the Children’s Online Privacy Protection Act (COPPA). We strongly encourage parents and guardians to regularly monitor and supervise their children’s online activities. We do not knowingly collect personal information from children under 13 on our Web site without first obtaining verifiable consent from the child’s parent or guardian. Some of our sweepstakes will collect email addresses only without requesting the age of the entrants. All winners will be requested to provide their age. If your child under 13 is a winner, we will contact your child one time by email to request that you or your child provide by mail the information we need for prize fulfillment purposes.

  • We do not require your child to provide more personal information than is reasonably necessary to participate in an activity.

  • Please also note that we do not offer activities that require the ongoing collection and use of personal information provided by children, so we will seek your permission each time we need to collect personal information from your child.

  • If you would like to review personal information about your child that we have on file, or request that certain information be changed or deleted, please send us an email through our Contact Us page.

NOTICE: Visit www.ftc.gov/tips-advice/business-center/privacy-and-security/children's-privacy for information from the Federal Trade Commission about protecting children’s privacy online.

If a child under the age of 13 has provided personal information on our Web site without the consent of his or her parent or guardian, we ask that a parent or guardian send us an email through our Contact Us page, and we will delete the child’s personal information from our files.

Contests, Sweepstakes and Other Promotions

On our Web site, you may wish to participate in contests, sweepstakes and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our Web site with others and sending email invitations. In connection with any contests, sweepstakes and other promotions that we may offer from time to time via our Web site, we use the information you provide to administer the contests, sweepstakes and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our products and services or our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services. If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, email address, date of birth and telephone number.

Social Media Platforms and Web sites

Any information, communications, or material of any type or nature that you submit to our Web site (including, but not limited to any of our pages contained on a social media platform or web site such as Facebook or Twitter) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of any social media platform or web site and we are therefore not responsible for any content or Submissions contained on such sites and platforms. By visiting any of our pages or web sites that are contained on a social media platform or web site, you are representing and warranting to us that you have reviewed the applicable privacy policy and terms of use of such platform or web site and that you will abide by all such provisions contained therein.

Additionally, in the event that we offer a message board or any other interactive or social-type feature on a web site administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). Although we may take certain precautions to protect those who use these areas of one of our Web site, we encourage you to be wary of giving out any personal information in such public forums. The information you post can be collected and used by people you don't know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.

Email

We appreciate your questions and comments about our Web site, products and services and welcome your email messages to mailboxes listed on our Web site including emails provided to customer service. We will share your email messages with those within our organization who are most capable of addressing the issues contained in your message. We may archive your message for a certain period of time or discard it, but your email address and email will only be used in accordance with this privacy policy.

Promotional Emails

We may send you emails with promotional offers only if you opt-in to receiving such emails. If you would no longer like to receive emailed special event information, sales notifications or other messages from us, please send us an email through our Contact Us page or follow the “Unsubscribe” instructions on such emails. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

Third Party Sites

GoGo’s Web site contains links to other sites. GoGo has no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service that may be mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites. Our Web site may contain links to web sites operated by other companies. Some of these third party sites may be co-branded with a GoGo or GoGo logo, even though they are not operated or maintained by GoGo. Although we choose our business partners carefully, GoGo is not responsible for the privacy practices of Web sites operated by third parties that are linked to our site. Once you have left our Web site, you should check the applicable privacy policy of the third party web site to determine how they will handle any information they collect from you.

Special Statement for Job Applicants

Any personal information you provide to us when applying for a career position with GoGo will be used solely to consider and act upon your application. We may retain your personal information for a period of time, but only for as long as necessary for such purposes or as otherwise required by law. We may disclose your personal information to our agents for the purpose of evaluating your qualifications for the particular position you applied for, for other available positions or as otherwise required by law. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions or as otherwise required by law.

Visiting our Web site from Outside of the United States

We may store and process personal information in the United States or any other country where GoGo, its subsidiaries, affiliates or agents are located. If you are visiting our Web site from outside of the United States, please be aware that your information may be transferred to, stored or processed in the United States or such other countries. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Web site, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

Questions or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, contact us via email through our Contact Us page.

This privacy policy was last updated on November 12, 2016.

 

GoGoGrandparent provides services that help older adults age independently in their home. By using our service you agree to our third party vendor's terms of service:

Lyft's terms of service for rides.

Uber's terms of service for rides.

Munchery's terms of service for food.

Instacart's terms of service for groceries.

Handy's terms of service for house work and cleaning.

Carelinx terms of service for in-home care.

You may request these terms be mailed to you by calling (855) 464-6872 and pressing zero to speak with an operator.