Frequently Asked Questions
That’s us! We’re a fast, affordable and convenient transportation solution for folks that want to safely maintain their independence.
What do I need?
You need a touch tone telephone that can call 1 (855) 464-6872. We highly recommend riders have a cell phone so they can always be reached.
Are walkers and wheelchairs okay?
Walkers and foldable wheelchairs are no problem, as long as you can transfer yourself into a car without assistance. Let an operator know and they’ll add the appropriate notation to your account.
Who are the drivers?
We work with Uber & Lyft to ensure that you can get affordable rides within 15 minutes. GoGo operators communicate, screen and supervise drivers to make sure every ride completes safely and successfully.
When should I speak with an operator?
Operators are available 24/7 to give quotes, schedule rides in advance and answer any questions that you have. Call and Press 0 to speak with an operator.
Can I cancel my ride?
To cancel a ride, call us and Press 9. Cancel within 5 minutes of ordering to avoid a fee.
How much does it cost?
We charge a small concierge fee plus Uber/Lyft’s fare. We quote you the fare every time you call. Our partners’ rates can change when demand is high (this happens rarely and returns to normal in a few minutes). You do not pay the driver, and they do not know the total cost of the trip. After the trip, we’ll charge the card you have on file and call or email you with how much was charged. PLEASE DO NOT PAY IN CASH.
Should I tip?
Most people do not tip, except in the cases where they ask a driver to wait or lift something up.
Who do I give my destination to?
Usually the driver, but if their equipment is giving them trouble Press 0 to give it to an operator.
Who is GoGoGrandparent for?
Our rides are for independent adults who want to maintain their lifestyle. Some members use us to reduce the amount & type of driving they do (such as driving at night or going unfamiliar places), while others use us as their complete car replacement. Everyone enjoys the convenience of having affordable transportation on-call.
How do I register?
Get ready for your first ride by registering for free at gogograndparent.com or by calling us toll-free at 1 (855) 464-6872 and Press 2.
How long will I have to wait for my ride?
Driver availability depends on your location, the time of day, and number of other rides being requested. In the majority of cases, your ride will arrive within 15 minutes -- so be ready to leave when you call!
Can I schedule a ride in advance?
Yes, but most folks call us 15 minutes before they need to leave. We highly recommend you do the same. That being said to schedule a trip in advance Press 0 to speak with an operator.
Why are rides more expensive during peak demand?
Our vendors fares may change to encourage more drivers to come onto the road. This change is calculated automatically based on how many requests were made in a specific location in the prior two minutes. Peak demand is recalculated rapidly, so usually by waiting just 5 - 10 minutes, it’ll go away.
Can someone else ride with me?
Yes! Up to four people can share one car at no extra charge.
Will the driver wait while I complete my appointment?
You may ask your driver to wait but you will be charged for the time. To keep your ride affordable it’s best to give us a call when you’re ready to return and Press 2 for a car to the last place you were dropped off. We’ll get a driver there in 15 minutes or less.
What type of vehicle will I ride in?
Are rides available in my area?
To check availability in your zip code, visit our website at gogograndparent.com or give us a call.
What are your hours of operation?
You can speak to an operator 24 hours a day, 7 days a week.
And how far can I go?
You can take a trip 100 miles in any direction.
What should I do if I have a question during my ride?
You can call an operator at any time. Just call our number and Press 0.
Do you pick up at airports?
Yes, but depending on the airport there may be a special “pick up location” where you will have to meet our drivers. For most airports the operator will be able to help you find your location, but in all airports the driver will be able to tell you where to go. You can call your driver at any time by Pressing 3.
Are you an emergency medical transportation service?
Lots of folks use us to get to doctor’s appointments but we are no replacement for an ambulance in the event of an emergency.
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