Requesting A Ride From An Airport

Requesting a ride with GoGo usually is pretty easy, just call us with a pickup address and destination then wait for your ride to come. With airports, it works a little differently because airports have regulations on where ridesharing rides can pick up passengers. Different airports have different rules regarding these ridesharing or Transportation Network Companies (TNC) pickups, but don't fret because we are here to make the process as smooth as possible.


Find Your Pickup Zone

Each airport has a different designated "Rideshare Pickup" zone which you will go to for a GoGo requested trips. Because all airports come in different shapes and sizes, pickup zones vary depending on which airport you get picked up at. By asking airport staff or calling one of our operators, finding the appropriate "Rideshare Pickup" zone can be made a breeze. We recommend locating this "Rideshare Pickup" zone before requesting a ride.

Call When You're Ready To Ride

Due to the nature of flights sometimes having delays, we recommend calling for an on-demand ride instead of scheduling a pickup from an airport ahead of time. This will ensure ample time to find the pickup zone and avoid potential issues with flight delays.

Help Your Driver Find You

When speaking with our operator, give key details on where to locate you such as what terminal you are in front of or a unique piece of clothing you are wearing. This will help make the process smoother for both you and your driver.

To recap: ask airport staff or one of our operators for the "Rideshare Pickup" zone before your ride is requested. Once you are at the appropriate pickup zone, request your ride and a driver nearby will be assigned to you. Help your driver find you by giving identifying information to the operator.

Following these tips will help prevent driver cancellations. By being able to locate you quickly, drivers won't have to idle illegally in an already busy airport. Otherwise, if a driver is waiting too long they may need to cancel and charge a cancellation fee. To help keep this from happening, give us a call at 1 (855) 464-6872 and ask for assistance to find the appropriate pickup location before requesting your ride.

Platinum Award Winner In MassChallenge HealthTech Finale


In December 2018, GoGoGrandparent was accepted into the MassChallenge HealthTech program. The program is designed to introduce young companies to real-world problems in healthcare; matching startups with organizational ‘Champions’ within Massachusetts. GoGoGrandparent partnered with three Co-Champions, including the City of Boston, the Massachusetts eHealth Institute (MeHI) and the Massachusetts Executive Office of Elder Affairs (EOEA).

In 2017, missed healthcare appointments cost the U.S. $150 billion. On-demand transportation services such as Lyft and Uber that GoGoGrandparent connects callers with offer an innovative solution to fill the gap. GoGoGrandparent was one of 31 companies accepted into the 2019 HealthTech program -- from more than 500 applicants.

GoGo is excited to be a part of a cultural change in the way the U.S. thinks about health care. Accepting the award, CEO Justin Boogaard said “our award was not given out of a recognition of our accomplishments. Well, maybe a little bit. But to me this award comes mainly from the recognition that health care doesn’t start at the clinic door, it starts at the client’s door.”

How to Safeguard a Senior’s Finances

By Guest Contributor Andrew Rombach of LendEDU

Many senior citizens have been successfully managing their own finances for their entire adult lives, but medical issues and other factors can eventually combine to make that financial management too much for them to handle.

In addition, many older adults are often the targets of phishing scams and other types of fraud. Since some seniors aren’t tech-savvy, they can often be easily targeted by criminals looking to steal from them.

The good news is that there are steps that seniors can take to not only help keep those good financial habits intact but can also protect them from these dangers.

Habitually Check Bank Account Statements

In this age of instant notifications and real-time account monitoring, it can seem like bank account statements are obsolete.

Often seniors are used to living on a fixed income, which means that they might not check their statements very often or even feel the need to since they know how much they’re getting each month and where it’ll be spent. Not looking at account statements, however, can mean missed transactions—or even undetected fraud.

It’s important to look over your loved ones’ bank statements for them if they don’t, to make sure there isn’t anything out of the ordinary. That will not only help keep your senior safe but offer both of you some peace of mind as well.

If you do see something wrong, such as purchases the senior doesn’t remember making or obvious fraudulent charges, you can contact authorities, merchants, and other parties immediately to get the problem handled.

Request a Free Annual Credit Report Each Year

You can request a credit report for free from the three major credit bureaus each year, and doing so can alert you about any new accounts opened in the account holders name, or any other issues that may be going on with their credit such as other financial frauds.

When you receive the credit report, look it over carefully—and not just for new accounts. Check the addresses and recent inquiries as well. Sometimes scammers will use new addresses while making credit inquiries or applying for credit.

Even if they are unable to open the new account, that attempt will leave a data trail in your loved one’s credit report that can alert you to a problem.

If necessary, you can also put a freeze on a senior’s credit report to ensure that no one can apply for credit in their name. Keep in mind that if you do this, they will also not be able to apply for credit while the freeze is active, so if they’ll need more credit later the freeze will need to be taken off.

Try to Stick to Plastic

Many seniors are used to dealing with cash since they grew up in a cash economy. It might seem more comfortable for them to keep cash in the house, but this can make them vulnerable to door-to-door scams and other crimes.

Instead of keeping large amounts of cash in the home, encourage them to use debit or credit cards instead. They’re easy to use and offer a layer of protection from direct theft and fraudulent purchases.  You may also specifically consider getting them a credit card with an authorized user so it’s easier to monitor their account to make sure nothing suspicious is going on.

Make sure they know the dangers of shopping online and give them pointers of common scams if they don’t already know. Additionally, seniors should avoid running into credit card debt; average credit card debt is roughly $5,638 for people aged 75 or older. Being mindful of this and tracking expenses can help avoid carrying a balance on a credit card. High-interest rates can lead to problems if the debt is left unpaid. Aside from the cost, a senior’s credit could be damaged if they miss payments.

If a senior is already dealing with credit card debt, they could consider consolidating it with a personal loan. The best personal loans have rates as low as 4.99% for creditworthy applicants, which may help save money on repayment.

Set Up Automatic Updates for Suspicious Activity

Another benefit to using bank accounts and plastic is that you can set automatic notifications for any activity that looks suspicious, alerting you to potential problems immediately.

Credit cards, for instance, monitor for spending patterns that seem out of the ordinary, such as charges originating in foreign countries if your senior doesn’t travel.

By setting up automatic updates, you’ll be able to catch any fraud or crime immediately, which can mean the difference between your senior being a long-term victim and stopping any fraud in its tracks.

Consider Implementing an Authorized Signer Safeguard

It can be uncomfortable for an older adult to get an authorized signer on a bank account if they’ve spent their entire lives being independent, but an authorized signer can be a great tool in safeguarding against rash decisions for people of all ages.

With an authorized signer, no large purchases can be made without a second signature—and that can help protect against fraud calls that demand large sums of money immediately, as well as other types of fraud that target seniors.

Some scams against seniors try to convince them that someone they know and love, such as a family member, is in trouble somehow. Seniors often wire thousands of dollars to these scammers, genuinely convinced they’re helping a loved one in an emergency. With an authorized signer, a second pair of eyes can see these scams for what they are before the senior gets victimized.

When choosing a party for the authorized signer, make sure it’s someone that you trust, and set it up so that they cannot make purchases or access any of the assets on their own. This way they can’t also steal any of the senior’s assets; they’re merely there to offer a verification in case a senior wants to make a large purchase.


Andrew Rombach is a Content Associate for LendEDU – a website that helps consumers and small business owners with their finances. When he’s not working, you can find Andrew hiking, hanging with his cat Colby, or edge guarding in Super Smash Bros.

How To Use Your GoGo Dashboard

If you haven't heard, GoGoGrandparent has an online user dashboard. This dashboard will be useful for our callers and family members to view and change user information. Login in by clicking the link Use your email associated with your GoGo account and click "Forgot your password?" if you haven't set a password yet. Below we'll go over some of the features included in the dashboard.

How To Edit User Information

Having the most up-to-date information is key to having a smooth GoGo experience. If things change, you can update over the phone with our operators or online using the dashboard. This is how it will look if you want to update your information online.


How To Add Family Members

If you add a family member as a contact, we notify them via text messages with details of your ride. This includes driver information, a live ride map, and a confirmation when you arrive. This acts as an extra layer of security to ensure somebody you trust knows where you are at all times. Gold members can add up to four additional family members to a profile.


How To Schedule A Request Online

Once you log into your profile, scheduling a request is easy! A request for a Transportation Network Company driver to come to your address is just a few clicks away. Follow these steps and you'll get going in no time.


Don't Want To Order Online? Don't Fret

We still have the option of ordering through our phone number anytime. Reach us at (855) 464-6872. This is just another option for those interested. Our operators are happy to assist 24/7.

Additional Features Of The Dashboard:

  • update your credit card

  • view your request history

  • set up custom pick up requests purchase service credits

  • and more!

Help us build the future of GoGoGrandparent (and of senior care)

People are getting older faster than they ever have before. By 2033 the number of people over the age of 65 will overtake the number of people under the age of 18.

It’s difficult to stay independent as you get older. In the next ten years over 11 million adults will stop driving due to age related impairments. Over 8 million have no smartphone and no experience with new technology. Many of them will be forced to rely on a patchwork of friends, family, community members and caregivers to get around.

I experienced this reality first hand when my grandmother lost her ability to drive. She lives far from relatives and doesn’t have access to public transportation. She had always imagined she would stay in her home forever. She didn’t want to leave.

We believed we could use technology to help her find transportation. The first version of GoGoGrandparent let her easily request a Lyft or Uber ride by dialing a phone number. Using her old school flip phone, grandma ordered herself a ride to her favorite diner. It was the first time she was able to take herself out after dark in a year.

That was 2016 and since then we’ve realized that transportation for seniors is a lot more than just ‘dumbing down’ technology. Getting a ride has tons of moving parts that get harder to handle as people age. What makes GoGoGrandparent successful today is we combine requesting rides via multiple platforms with actively managing and monitoring those requested trips. Actively managing the complexity has been key to making our product work for seniors. Today about 40% of our clients are using us with smartphones because “it’s just easier”.

Because we’ve witnessed this fundamental ‘things-get-harder-as-you-age’ problem we firmly believe that GoGoGrandparent is positioned to solve more than just the transportation problems of today’s seniors. We believe we can meaningfully solve the caregiving problems all of us will eventually face and give people the choice to live in their homes for as long as they want.

At GoGoGrandparent we’re building the future of senior care for all of us, including you. We believe aging in place on our own terms is not only possible but can be affordable and available to anyone. We’re growing quickly nationwide and we’re looking to bring on the best talent who want to work on hard problems that directly impact everyone’s future wellbeing. Visit to see our open positions. If you think you’re ready to take up that challenge (or just have thoughts on what we’re doing) please share here or reach out to me at [email protected]

Tips For Easier GoGoGrandparent Usage — Saved Locations & More!

When a registered member of GoGoGrandparent calls in, they have the option of speaking to our operators or using the automated menu system to request rides. Many of our callers prefer talking to an operator, and we love helping you out! Below are some tips for those who want to jump straight to requesting a ride or want to know a little more about some GoGo features.

Call in for our 24/7 Operators, Automated Menu System, and Voice Activation

Call in for our 24/7 Operators, Automated Menu System, and Voice Activation

Saved Locations? Skip The Operator.

When you call our number 1 (855) 464–6872, you have the option of requesting rides at a touch of a button.

  • Push 1 to request a ride from your saved home address.

  • Push 2 to request a ride from your last known drop off location (this only works if you’ve been dropped off by us within the last three days).

  • Push 3, 4 or 5 to request a ride from the corresponding saved custom pickup location. You can save these locations with an operator.

  • Push 6 to get a ride request fast tracked through an operator.

  • Push 9 if you want to use the automated voice recognition system to order a ride by saying the address out loud.

  • Push 0 to speak with an operator for any non-ride request related questions or concerns.

Below is an example of a form that our operators will fill out to save your custom location — this can also be done through your online dashboard found at Most of the information will auto fill, so don’t worry about the longitude/latitude unless it is a complicated spot. Read more about how we use coordinates here.

This form can be found on your online dashboard or through an operator.

This form can be found on your online dashboard or through an operator.

By default, registered callers that press 1 will request a car to pick you up from your home. Pressing 2 will request a car to your last known pick up location. But what if you’re not at either?

You can wait on hold to speak to an operator, or if you get picked up from somewhere frequently, we can add that location to your menu! Once that happens, you can press the number saved to your location, either 3, 4, or 5.

An additional benefit of saving custom locations would be if you are at a place that has a complicated pickup location or if you have special instructions (if you’re at a large park or have groceries.) Rather than telling the operator every time, set up a custom location and add a note with it! We’ll tell the driver the same thing every time you order a ride from that location.

Once you are ready to save a custom location, follow these steps for easy ordering.

1) Identify a location that you frequent.

2) Call 1 (855) 464–6872 and tell one of our operators you want to save a custom location. The operator will ask you to name the location, and give you the option of custom location 3,4, or 5.

3) Once saved, all the necessary information to get picked up will be on your GoGo Profile. Let the operator know you want to get picked up from the saved location, or press the menu option when prompted to skip the operator.

GoGo is always looking to improve the ease of requesting rides. If you have a suggestion, question, or concern feel free to give us a call at 1( 855) 464–6872 and we will gladly take your feedback.

Request Rides, Change Profile Info On Online Dashboard

For our callers and your loved ones, try our new online dashboard! Order rides, see/edit profile information (addresses, billing, contact info), as well as request and schedule rides. Login here:

You will need your email connected to your GoGo profile. If your email is already connected, click “Forgot your password?” to get a new one.

To add your email, give our number a call (855) 464–6872 and one of our 24/7 operators can assist. ☎️

You still can order rides with a phone call, this is just an extra feature for those interested 😁

Transportation Made Easy, Saying No To Messy Public Transit

Mobility is a necessity people of all ages should have easy access to. The problem is not everybody has access to, or the ability to drive a car. Whether it be a trip to the grocery store, movie theater, or doctors appointment — getting around should be made easy. According to a 2017 Pew Research Center study, more than 40% of people aged 65 and over do not own a smartphone. This means ride share apps such as Lyft and Uber are inaccessible for that audience. People should not be limited on where they can go simply because they cannot drive a car or have a smartphone. Public transportation is an option but there are many issues and obstacles with it.

Transportation Issues

Aging In Place has been a term used by AARP to describe the support services being provided so that an individual can remain being independent as one gets older. Getting around becomes a problem when older individuals start having health complications, such as vision loss, that prevents them from driving. This problem presents itself to an aging population that has low to no access of public transportation, affecting a rapidly increasing amount of people. There are close to 50-million people that are 65 and older living in the United States; transportation issues need to be solved for those without a car or have poor access to alternative transport methods. Livestrong identified several issues that the elderly face today. The public transportation system is not catered to the elderly, most of whom cannot work with the schedule or make it to the stops in the first place. There are very few curb-to-curb services available that are not called Lyft or Uber when it comes to everyday transportation. Fortunately some senior facilities and programs provide rides to their patrons, but these alternatives are always restricted to certain areas and hours. Safety on current public transportation methods are also a concern — waiting at a bus stop late at night or being alone on a subway car isn’t always the most pleasant experience.

According to the earlier linked government census, the population of 65+ will be close to 100-million by 2060. Steps and improvements need to be taken to either fix public transportation nationwide or find other solutions. Some major metropolitan cities have taken steps to work on their public transit systems, but many smaller cities in the United States have no solution in sight.

Transportation Made Easy

One service that works to combat these issues is GoGoGrandparent. GoGoGrandparent is a service that utilizes Lyft and Uber, but without the need of owning a smartphone or navigating an app. By calling them on the phone, users would be able to order a ride after speaking to a live operator or using their automated menu system. No longer will the hassle of the dreaded public transportation system be needed. Checking the bus schedule is a thing of the past.


While safety is a concern some people may have, especially when strangers are in charge of picking up the elderly. The drivers used by GoGoGrandparent are Lyft and Uber drivers, who are all licensed and certified as Transportation Network Companies, that ensure safety is a number one priority. Recommended as a transportation option by the AARP, GoGoGrandparent has additional screening to verify the drivers requested are comfortable working with seniors that may need extra assistance; and that their cars are compatible with the seniors needs. 24/7 Operator support is available if questions or concerns arise throughout the ride. Family members can also choose to get real-time updates when a ride is placed, begins, and completed to have peace of mind that their loved ones are in good hands.

The freedom of mobility is back again with GoGoGrandparent. Being able to be mobile and travel freely opens new doors to allow an active lifestyle once again.