Step 1: Call us at 1 (855) 436-6872. Listen to the menu and press the digit that is right for you.
For example:
Press 1 to get picked up at home.
Press 2 to get picked up where you were dropped off.
Press 6 to speak to an operator.
Step 2: As a driver accepts your request, you’ll hear their name, car color, make/model, license plate, and estimated time of arrival.
Step 3: Once your ride is on the way, keep your phone handy, the ringer all the way up, and the line free. You’ll get a call when your driver is near.
Step 4: If you need to speak with your driver, call us and Press 3 anytime.
We work with Uber & Lyft drivers to ensure that you can get affordable, convenient rides. Your trips are protected by Uber & Lyft’s insurance policies from when you get matched with a driver until you arrive at your destination. We increase access and reliability of rideshare options by advocating for your preferences, screening drivers and vehicles, and communicating details to you and your loved ones.
Yes. If you use an assistive device, speak to an operator before requesting your ride. You are expected to get into the car without assistance from the driver.
Operators are available 24/7 to give quotes, schedule rides and answer any questions. Just call us at (855) 464-6872 and Press 0.
Many of our customers appreciate knowing what to expect when they use GoGo for rides. After you call GoGo toll-free at 1 (855) 464-6872 and Press 6, you can speak to a live operator to order on-demand rides for seniors and rides for people with disabilities, or you can schedule rides in advance. Our friendly operators will confirm some information with you to make sure that you have a smooth and accurate ordering process for things like groceries for seniors and home services for seniors.
When it comes to rides for seniors and rides for people with disabilities, we: verify the best call-back number for you, adjust your pick-up and drop-off pins on our online map, and provide estimated costs of trips. If you’re comfortable with the cost, we’ll match you to a driver and vehicle that matches your preferences. Once you have been matched with a driver, our system will call and text the driver with any special notes or instructions you want relayed. You will receive a call when your driver is nearby.
Know that GoGo has got your back. Our team will be notified if there are any updates to your ride and keep you informed if there are delays or cancellations. If you’ve left something behind in the vehicle, we’ll communicate with the driver to arrange to have the items returned. We advocate for you and resolve any issues on your behalf. For all of our on-demand services for seniors, we are always just a phone call away if you have a question or concern about your request.
GoGo has developed a series of checks to ensure the quality and reliability of your rides with GoGo.
Here are just a few of the things GoGo screens for:
"I’m really excited about getting out of the house and shopping when I want, instead of asking friends for rides. Giving up my car was difficult, but I have my freedom back with GoGo.”
-Jean, a GoGo customer
“I love the 24/7 service nationwide. It’s been so helpful.”
-Wilson, a GoGo customer
“I thank you for giving me back a bit of my freedom with this transportation option. It is comforting to know that I have another source for mobility around town. Thank you.”
-Karen, a GoGo customer
