Lyft for Seniors: Your Reliable & Simple Ride Connection with GoGo

An illustration of two older adults getting into a car

Helping Older Adults Stay Mobile, No Smartphone Required

Getting from one place to another shouldn’t be complicated. But for many older adults, using apps like Lyft can feel overwhelming. Smartphones, touchscreens, and login credentials can turn a simple ride into a frustrating task.

That’s where GoGoGrandparent helps. We simplify the process by letting older individuals call to arrange rides—no app or mobile device needed. From doctor visits to lunch with friends or quick errands, you’re covered with just one phone call.

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Why GoGo is the Best Option for Lyft for Seniors

We’re designed for ease, safety, and real support:

  • No app downloads: Just call and we take it from there.
  • Live tracking: We monitor your trip to make sure everything goes smoothly.
  • Driver screening: Our extra checks help ensure your ride is safe.
  • Support for mobility needs: We can request help with items, walkers, or special instructions.
  • Accessible rides: We help arrange suitable vehicles when needed.

Whether you're visiting your doctor or heading out for groceries, GoGo helps you do it with comfort and confidence.

Understanding Costs and Available Programs

When you book through GoGoGrandparent:

  • You pay the standard Lyft fare.
  • A small service fee covers support, monitoring, and coordination.
  • We don’t offer free rides, but we can help you find community programs that might.

Need help understanding costs or looking into options for health-related transportation? Just give us a call.

Lyft for Seniors with Disabilities or Special Needs

We believe everyone deserves access to dependable transportation. If you need an Lyft ride for disabled seniors, our operators can:

  1. Request wheelchair-accessible vehicles (Lyft WAV)
  2. Share specific instructions with your driver
  3. Ensure your trip is comfortable, safe, and respectful

How to Book a Ride Over the Phone

Step-by-Step, No Tech Required
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With GoGoGrandparent, all it takes is a quick call: Dial 1 (855) 464-6872 and press 0 to talk with an operator.

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Share your pickup and destination info. We’ll arrange everything.

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Relax. We’ll keep an eye on your ride from start to finish.

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That’s it, no smartphone, no apps. Just a real person helping you get where you need to go.

Ready to go? Just call for a ride with GoGoGrandparent today!
1 (855) 464-6872
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What Families Are Saying About Our Lyft Ride Support

More Than Just Lyft for Elderly Riders

GoGoGrandparent also supports daily independence with:
Home Services

In order to stay independent at home, there’s upkeep that needs to be done around the house for it to be safe and comfortable. GoGoGrandparent can help with in-home care services, home repairs, and other services for older adults. In the background, GoGo is vetting providers and managing your requests.

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Groceries Delivery

GoGo makes grocery shopping effortless by helping you get fresh groceries delivered straight to your door—on-demand or on a schedule. As one of the top grocery delivery services in the U.S., we partner with leading grocery stores to bring you the best selection at your fingertips. Our dedicated GoGoGuardians track every order in real-time, keeping you updated and ensuring seamless communication with your personal shopper. Plus, GoGo saves your shopping lists for future orders, making repeat grocery deliveries even faster.

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Meals Delivery

Our GoGoGuardians handle every step of your meal delivery, from placing your order and confirming dietary needs to tracking your delivery in real-time. We ensure your meal arrives hot and at your door, hassle-free.

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Prescription Delivery

Have a prescription that’s just been filled by the pharmacy, but no way to get there? GoGo can arrange to have your medications picked up for you, so you adhere to your medication schedule and stay on track. Behind the scenes, our GoGoGuardians are monitoring your request, screening the process, and tracking your delivery.

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Choose a plan that works for you

We go beyond rides, our mission is to help seniors live more independently and conveniently every day.

Our membership model helps us plan how many team members we’ll need to staff to support your requests. Our Concierge Fee covers our costs from when we process a request, start monitoring a service on your behalf to when we stop. Our concierge fee covers the cost of our 24/7 call center, computer server, engineering time and other costs associated with making GoGo available to consumers. We accept Direct Express, Social Security's prepaid debit card, for our Lyft for seniors, Lyft for seniors, meals, grocery services and transportation services for seniors.

Basic

For customers and family members looking to use our service occasionally.

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Value

Our most popular plan! For customers and family members looking for a great value on our services.

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A great deal for most customers!

Premium

For customers and family members planning to use many of our services.

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Total Care

For customers and family members looking for a complete and comprehensive suite of services, as an alternative to long-term care options.

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Lyft for seniors - FAQs

How does GoGoGrandparent help seniors use Lyft without an app?
GoGoGrandparent helps seniors use Lyft without a smartphone by allowing them to call a toll-free number and request rides through an automated phone menu or live operator. GoGo books the Uber ride on their behalf and provides ride updates over the phone.
Is the service available 24/7?
Operators are available 24/7 to give quotes, schedule rides in advance and answer any questions that you have. Call and Press 0 to speak with an operator.
How much does transportation for seniors cost through GoGo?
GoGoGrandparent charges a concierge fee of $0.27 per minute for the duration of the ride, in addition to the standard Uber or Lyft fare. For example, a 20-minute ride would incur a concierge fee of $5.40. This fee is billed to your credit card along with the ride fare.
Can I arrange a ride for someone else?
Yes, GoGoGrandparent allows you to arrange rides for someone else, such as a parent or grandparent. You can do this by calling their toll-free number and providing the rider’s details, including their name, pickup address, and destination. The service will then coordinate the ride on behalf of the individual. This is particularly useful for seniors who may not be comfortable using smartphone apps.
Does GoGoGrandparent offer free Lyft rides for seniors or special programs like subsidies?

GoGoGrandparent does not offer free Lyft rides for seniors as part of its standard service. However, some local programs collaborate with GoGoGrandparent to provide subsidized or discounted rides for seniors. For example:

  • Yonkers, NY: Seniors aged 60 and over can access six free rides per month through a partnership between GoGoGrandparent and the Yonkers Office for the Aging, funded by a $30,000 grant from the State Office for the Aging.
  • Montana Area II Agency on Aging: Older adults aged 60 and over in Yellowstone and Fergus counties are eligible for up to eight free rides, four free grocery deliveries, and four free prescription deliveries each month through a partnership with GoGoGrandparent.

These programs typically require registration and may have eligibility criteria. To find similar programs in your area, contact local senior services or community organizations.

Does Lyft provide accessible rides for seniors with disabilities?
Yes, Lyft provides accessible rides for seniors with disabilities through its Lyft WAV (Wheelchair Accessible Vehicle) service, available in select cities. It offers vehicles with ramps or lifts, and trained drivers to assist riders who use wheelchairs or have mobility challenges.
Can I use GoGoGrandparent’s Lyft service if I live in a rural or suburban area?
Yes, GoGoGrandparent can assist seniors in rural or suburban areas with Lyft rides, provided that Uber or Lyft services are available in those regions. GoGoGrandparent acts as an intermediary, allowing users to request rides via phone without needing a smartphone.

However, service availability may vary based on local ride-sharing coverage.
To check if GoGoGrandparent operates in your area, you can use our online service checker.
Do I need to create an Lyft account to use this service through GoGoGrandparent?
No, you do not need to create an Uber account to use GoGoGrandparent’s Lyft service. GoGoGrandparent acts as an intermediary, allowing you to request Uber rides via phone without the need for a smartphone or app. Simply call 1 (855) 464-6872, and their operators will handle the booking and communication with the driver on your behalf. This service is designed to assist seniors and others who may not be comfortable using smartphone apps.
What if I need recurring Lyft rides for regular appointments?
Yes, as a GoGoGrandparent member, you can arrange recurring Lyft rides for regular appointments. While GoGoGrandparent doesn’t offer automated scheduling, you can set up rides in advance by calling their toll-free number at 1 (855) 464-6872. Press “0” to speak with an operator, who can assist in scheduling rides for specific days and times, such as weekly medical appointments. Additionally, you can program custom pickup locations into your account for added convenience.

This service is particularly beneficial for seniors who prefer not to use smartphone apps, as it allows them to manage transportation needs through a simple phone call.
Will I receive a confirmation once my ride is booked?
Yes, as a GoGoGrandparent member, you will receive confirmation once your Uber ride is booked. After you request a ride, GoGoGrandparent’s system will provide you with the driver’s name, car model, license plate number, and estimated time of arrival. Additionally, you can opt to receive live updates via text message, including notifications when the driver is on the way and when the rider has arrived at their destination.

Screening Checks for Senior Transportation

Our GoGoGuardian system improves the reliability and quality of your transportation with GoGo.
Here are a few checks we run through:

LOCATION

Is the destination ADA accessible for a client’s needs?
Are there landmarks nearby to assist the driver?
Do the online map coordinates need to be adjusted to ensure precise pick-up/drop-offs?

CAR TYPE

Is the car the right size for a client’s needs?
Does the car have enough space to accommodate walkers or wheelchairs?
Does the car have grab bars?

DRIVER PREFERENCES

Is the driver comfortable loading ambulatory equipment?
Has the driver been matched successfully with clients in the past?
Can the driver speak loudly to clients with auditory impairments?

ONGOING COMMUNICATIONS

Confirming details of the vehicle and ETA with customer
Monitoring the trip when it is in progress, looking at the route and driver speed
Collects feedback about the trip when it’s completed