Step 1: Call us at 1 (855) 464-6872. Listen to the menu and press the digit that is right for you. For example:
Press 1 to get picked up at home.
Press 2 to get picked up where you were dropped off.
Press 6 to speak to an operator.
Step 2: As a Lyft driver accepts your request, you’ll hear their name, car color, make/model, license plate, and estimated time of arrival.
Step 3: Once your ride is on the way, keep your phone handy, the ringer all the way up, and the line free. You’ll get a call when your driver is near.
Step 4: If you need to speak with your Lyft driver, call us and Press 3 anytime.
Who are the drivers?
We work with Lyft drivers to ensure that you can get affordable, convenient rides. Your trips are protected by Lyft’s insurance policies from when you get matched with a driver until you arrive at your destination. We increase access and reliability of rideshare options by advocating for your preferences, screening drivers and vehicles, and communicating details to you and your loved ones.
Can I bring my walker or wheelchair?
Yes. If you use an assistive device, speak to an operator before requesting your ride. You are expected to get into the car without assistance from the driver.
When can I call an operator?
Operators are available 24/7 to give quotes, schedule rides and answer any questions. Just call us at 1 (855) 464-6872 and Press 0.
Before booking Lyft rides for seniors or for people with disabilities, some customers and loved ones like to know more about what they can expect from the GoGo experience. Here’s how it works! First, call GoGo at 1 (855) 464-6872 and Press 6 to book a ride. Our GoGo agents will confirm details with you to make sure you get exactly what you want, when you want it, across any of our on-demand services for seniors.
If you’re looking for Lyft rides for seniors or Lyft rides for people with disabilities, consider using GoGoGrandparent. We go the extra mile to confirm the best way to reach you, adjust the coordinates on our maps to be precisely where you need to be picked up and dropped off, and share with you trip estimates so you are always aware and comfortable with the fare. We then match you to a vehicle and driver in our system that will best suit your needs. For example, we can screen out cars that are too small for your needs, like a Toyota Prius, or vehicles that are too large like a Toyota Tundra. If you prefer to get matched to Lyft drivers exclusively, we can note that in our system. Once your ride is on the way, you’ll receive a call and text confirming details of your trip.
With GoGo, you can book Lyft rides for seniors easily with just a phone call. We can customize your phone menu with preset locations, so you can get where you’re going even faster. If anything changes with your ride, we’ll notify you with updates to keep you informed. If you forgot something in the Lyft ride, we can communicate to the driver. We can also be your advocate on your behalf if you have any disputes. For any of our services, including things like grocery delivery for seniors, meals for seniors, and home services for seniors, GoGo’s one call away.
GoGo has developed a series of quality control checks to make sure you have a great experience ordering Lyft rides for seniors and people with disabilities with GoGo. Here are just a few of the things GoGo screens for:
“Using GoGo and calling their number is easier for me than using the Lyft app. I can dial it automatically. I don’t need to punch in where I’m going. It’s efficient, and much more accurate than cab."
-Dennis, 63, a GoGo customer
“It was great for me to use GoGo when I needed to get to and from the airport. I didn’t have to worry about installing the Lyft app. I just called the phone number, spoke to a real person, and my ride arrived."
-Elizabeth, 80, a GoGo customer
“I thank you for giving me back a bit of my freedom with this transportation option. It is comforting to know that I have another source for mobility around town. Thank you.”
-Karen, a GoGo customer
