Step 1: Call us at 1 (855) 464-6872. Listen to the menu and press the digit that is right for you.
For example:
Press 1 to get picked up at home.
Press 2 to get picked up where you were dropped off.
Press 6 to speak to an operator.
Step 2: As an Uber driver accepts your request, you’ll hear their name, car color, make/model, license plate, and estimated time of arrival.
Step 3: Once your ride is on the way, keep your phone handy, the ringer all the way up, and the line free. You’ll get a call when your driver is near.
Step 4: If you need to speak with your Uber driver, call us and Press 3 anytime.
Who are the drivers?
We work with Uber drivers to ensure that you can get affordable, convenient rides. Your trips are protected by Uber insurance policies from when you get matched with a driver until you arrive at your destination. We increase access and reliability of rideshare options by advocating for your preferences, screening drivers and vehicles, and communicating details to you and your loved ones.
Can I bring my walker or wheelchair?
Yes. If you use an assistive device, speak to an operator before requesting your ride. You are expected to get into the car without assistance from the driver.
When can I call an operator?
Operators are available 24/7 to give quotes, schedule rides and answer any questions. Just call us at (855) 464-6872 and Press 0.
We hear from people all the time that’s it’s helpful to know what to expect when booking an Uber ride for seniors or an Uber ride for people with disabilities through GoGo. This is what happens! Give us a call around-the-clock at 1 (855) 464-6872 and Press 6 to book your ride on-demand. On the call, we will confirm the specifics of your request to make sure all of the details are clear and accurate so you can have a great ride experience with GoGo.
If you or a loved one needs an Uber ride, use GoGoGrandparent because we monitor your trip from start to finish. We will share estimated costs with you, ask you questions about your preference of vehicle, double-check your pick-up and drop-off locations and stay in communication with you. If you prefer to get matched to Uber drivers exclusively, we can make a note of that in your account. Once you’ve been matched to your driver, we’ll call and text you to share all the details about your ride, like ETA, driver name, and car description.
Request Uber rides for seniors or Uber rides for people with disabilities by calling GoGo--no smart phone or app required! We can tailor your phone menu with your favorite locations, so you can be on your way with just a press of a button. GoGo will keep you in the loop with notifications if the ETA changes. Our goal is to deliver what you need, when you need it, for all of our services, like Uber rides for seniors and also meal delivery for seniors, grocery orders for seniors, and home services for seniors. All with GoGo.
Our GoGoGuardian technology improves the dependability and usability of Uber rides for seniors and people with disabilities. Here are a few checks we run through:
"I think highly of GoGo’s services. I like it a lot better than just trying to get through to Uber. Sometimes it’s hard to pin my location, and Uber can’t find me. I like the fact that I can just call GoGoGrandparent and explain where I am and what I need. Everyone is always wonderful."
-Mary, 62, a GoGo customer
“I think this is terrific. If I have to get somwhere, all I have to do is call GoGoGrandparent, and I’ll get an Uber ride within minutes. It gives me peace of mind."
-Gerrie, 89, a GoGo customer
“I thank you for giving me back a bit of my freedom with this transportation option. It is comforting to know that I have another source for mobility around town. Thank you.”
-Karen, a GoGo customer
