Safety is one of our highest priorities

Our rides are a realistic alternative to driving a car, but unsafe affordability is worthless. Because of this GoGoGrandparent uses transportation partners dedicated to safety.

Click here to learn more about how Lyft keeps riders and driver's safe. 

Click here to learn more about how Uber keeps riders and driver's safe.

Driver pre-screenings

Because the specifics can vary state-to-state based on legal requirements, we specifically describe Uber’s approach to driver pre-screening in California.

Every person who wants to drive with Uber in California is required to undergo a pre-screening process.  The screening, which looks back seven years, is performed on Uber's behalf by Checkr, a third-party background check provider that is accredited by the National Association of Professional Background Screeners.

Potential drivers must provide detailed information, including their full name, date of birth, social security number, driver’s license number, a copy of their driver’s license, vehicle registration, insurance, and proof of a completed vehicle inspection. Individuals who pass the driving history screen then undergo a national, state, and local-level criminal history check that screens a series of national, state, and local databases including the US Department of Justice National Sex Offender Public Website,* the PACER database, and several different databases used to identify suspected terrorists. Upon identifying a potential criminal record, Checkr sends an individual to review the record in-person at the relevant courthouse or, if possible, pulls the record electronically. Verifying potential criminal records at the source—the courthouse records—helps ensure that we are checking the most up-to-date records.

The purpose of these pre-screenings is to identify offenses and other information that may disqualify potential drivers from using Uber.  The following chart explains the criteria applied when reviewing a potential driver’s driving and criminal history—this is not an exhaustive list, but covers the primary criteria that, along with any other disqualifying criteria required by law, lead to disqualification.

Driver preparation

Whenever a ride is ordered through our platform, GoGoGrandparent will let them know their next passenger is older and may need assistance getting into the car. We ask them to be mindful of our passengers and treat them with respect. If any driver is uncomfortable working with an older adult, we cancel the ride and find a new driver, usually within a few seconds.

Communication

Sometimes it takes a phone call. Riders can call their drivers at any time if they're having a tough time getting to their door. 

Custom directions

It's not as easy as putting in an address. If riders live in apartment complex, custom directions may be required to get the driver to the caller's driveway. If a rider has a walker, wheelchair or other medical requirement, we can send those requirements to the driver and set expectations that'll insure a smooth trip. 

Curb to curb service

GoGoGrandparent's transportation partners only offer curb to curb services. Our technology and our operators work together to set the expectation for drivers that they will be driving the elderly. Drivers are not specially trained to work with older adults, and GoGoGrandparent should not be used for passengers that require driver's to make physical contact with them to facilitate the ride.