Phone-Based Elder Care Services with GoGoCare

An illustration of two older adults getting into a car

What is GoGoCare?

GoGoCare is a telephonic program designed specifically to support members in managing their healthcare and living independently for longer.

We act as a personal care advocate and administrator—here to help navigate the complexities of the healthcare system so our members don’t have to do it alone.

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Friendly, Non-Medical Support to Help You Age Independently

How GoGoCare Helps Seniors & Their Families?

We know managing healthcare can be stressful, especially when you’re alone. GoGoCare is here to simplify things. Our services include:

Wellness Check-ins:
Regular, friendly calls to see how you're doing.

Care Navigation:
We help connect you to the right doctors, pharmacists, or services.

Prescription Support:
Trouble with a refill or new prescription? Need help understanding your medication? We've got you.

Insurance Benefit Optimization:
We break down your coverage, explain your benefits, and handle the frustrating calls with your insurance company to get the most from your plan and the answers you need.

Local Resource Discovery:
We find free or low-cost local services that support your independence.

Post-Hospital Recovery Support:
We follow up after medical visits to make sure everything is going smoothly.

What Services does GoGoCare NOT provide?

We do not provide Medical Advice

We will not give specific advice about a medication, treatment, or diagnosis – we will provide general education and connect them to resources as needed.

We will facilitate conversations with providers, pharmacy, and insurance.

We do not provide Diagnostic Care

We will not write or change orders for treatment or medications, as we are not an urgent care line or provider office.
We will not diagnose someone over the phone – we will always recommend they speak to their physician or seek medical advice.

We can also locate providers covered under their insurance, schedule appointments, find a local urgent care or hospital, etc.

Meet the Team

Cheryl Graham
Client Care Associate

Location: Tampa, FL

Credentials:

  • Licensed Practical Nurse
  • 35 years of nursing / senior care experience:
    • Regional Director, Executive Director, & Director of Nursing of Senior Living Communities
    • Nurse Case Manager
    • Senior Nurse Liaison / Trainer
    • Dialysis Nurse
Cassie Field
Healthcare Operations Manager

Location: San Francisco, CA

Credentials:

  • 12+ years in senior care
    • Social worker in skilled nursing facilities
    • Senior Living Resident Care Director
    • Senior Care Startup – Operations & Product Manager
    • Project Manager of PACE

Hours of Operation & Contact Information

Hours of Operation
  • EST: 9am - 8pm
  • PST: 6am - 5pm
    • Contact Information

    What GoGo Customers Say About Care Services

    What GoGo Customers Say About // With GoGo

    GoGoCare FAQs

    What is GoGoCare and how does it work?
    GoGoCare is a phone-based care advocacy service that offers wellness check-ins, prescription help, insurance support, and care navigation to help seniors live independently.
    Is GoGoCare a medical service?
    No, GoGoCare is a non-medical senior care program that provides support and guidance—not medical advice, diagnoses, or emergency care.
    What kind of support does GoGoCare offer seniors at home?
    We help with senior care at home through regular check-ins, medication assistance, insurance navigation, and connecting you to helpful local resources.
    How often will I receive wellness check-ins?
    You’ll get friendly wellness check-ins on a schedule that works for you, ensuring you feel supported and never alone.
    Can GoGoCare help with my prescriptions?
    Yes, we offer prescription support for seniors by helping with refills, explaining medications, and contacting pharmacies if needed.
    Does GoGoCare work with my insurance?
    We don’t replace your insurance, but we help you optimize your benefits by explaining coverage and handling calls to your provider.
    What happens after a hospital visit?
    Our team provides post-hospital recovery support, checking in and helping coordinate follow-up care or needed resources.
    How much does GoGoCare cost?
    It’s free for Total Care and Premium members; otherwise, it’s just $15.99/month or $99/year with no hidden fees.
    Who provides the support at GoGoCare?
    Our team includes nurses, social workers, and senior care professionals who offer kind, knowledgeable support over the phone.
    How do I sign up for GoGoCare?
    Call or text (855) 464-6603 or email care@gogograndparent.com to opt in and get started with your dedicated care team.

    Why Families Trust GoGoCare

    “My mom lives alone, and GoGoCare gives us both peace of mind.”

    “They helped me find resources I didn’t even know existed.”

    “It feels like having a health advocate in your corner.”

    Other Services We Offer For Seniors

    Rides for Seniors

    GoGoGrandparent makes getting around simple and stress-free. Our easy-to-use transportation service connects you to reliable rides with just a phone call—no smartphone or app is required.

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    Groceries Delivery

    GoGo makes grocery shopping effortless by helping you get fresh groceries delivered straight to your door—on-demand or on a schedule. As one of the top grocery delivery services in the U.S., we partner with leading grocery stores to bring you the best selection at your fingertips. Our dedicated GoGoGuardians track every order in real-time, keeping you updated and ensuring seamless communication with your personal shopper. Plus, GoGo saves your shopping lists for future orders, making repeat grocery deliveries even faster.

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    Meals Delivery

    Our GoGoGuardians handle every step of your meal delivery, from placing your order and confirming dietary needs to tracking your delivery in real-time. We ensure your meal arrives hot and at your door, hassle-free.

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    Home Services

    In order to stay independent at home, there’s upkeep that needs to be done around the house for it to be safe and comfortable. GoGoGrandparent can help with in-home care services, home repairs, and other services for older adults. In the background, GoGo is vetting providers and managing your requests.

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    Screening Checks for GoGoCare Services

    Our GoGoGuardian system improves the reliability and quality of your grocery order with GoGo. Here are a few checks we run through:

    ACCOUNT + DELIVERY DETAILS

    Would the GoGo customer like the grocery order delivered to their home or elsewhere?
    Are there specific instructions the driver should know about this drop-off address?
    Does the customer want to pay using their existing GoGo Gift Credits, their primary card or another card on file?

    ONGOING COMMUNICATIONS

    We message you with confirmation and the ETA of your grocery delivery
    We reach out to your shopper about your order and delivery instructions.
    We keep you in the loop if there are any ETA changes.

    GROCERY OPTIONS

    Does the customer know what grocery store they would like to order from, or do they need to know about options in their area?
    We make sure your back-up options match your preferences and are communicated clearly.
    Confirm with the customer the items, quantities and cost of the items in the cart before placing the order.

    ADVOCACY + RESOLUTION

    If you are missing anything from your order, we advocate for you to either replace the item the same day, or refund you the item.
    We will communicate with you about your new ETA for your delivery or the status of a question or refund.

    Join GoGoCare Today – Call 

    (855) 464-6603

    Already a Member? Opt-In to GoGoCare Now and Get Support