Survey Dev

Date of Service*

Which of our services did you use?*

How would you rate your Ride experience?*

Could you provide more specific feedback on your Ride experience? Check all that apply

The driver was late for pickup.The driver behaved unprofessionally.The vehicle was not clean or had an unpleasant odor.The driver did not follow safety regulations (e.g., speeding, not wearing a seatbelt).The ride was more expensive than anticipated.The vehicle was not as described or expected (size, type).Other

Food arrived cold or not at the right temperature.Incorrect order received.Packaging was damaged, leading to spills or mess.Missing items from the order.Food quality did not meet expectations (e.g., stale, overcooked).Special dietary or preparation requests were ignored.Other

Cleaner did not meet cleaning standards or missed areas.Caregiver was late or absent without notice.Handyman did not complete the job to satisfaction or left it unfinished.Issues with billing or unexpected charges.Special instructions or requests were not followed.Difficulty scheduling or rescheduling services.Other

Received the wrong medication order.Package was damaged or tampered with upon arrival.Lack of communication regarding delivery status.Delivery person did not follow delivery instructions.Special instructions or requests were not followed.Medication delivery was significantly delayed.Other

I didn't feel the class was suitable for my fitness level.I had trouble RSVPing or didn't receive confirmation for the event.The audio or video quality was poor, affecting my ability to participate.I experienced issues with the interactive elements of the class (e.g., asking questions or getting feedback).The class pace was too fast for me to keep up.I was unable to access the Zoom link or had technical difficulties joining.Other

We're committed to providing exceptional customer service. Could you share your experience with the operator who assisted you?*

Could you provide more specific feedback of your experience with the operator who assisted you?

I experienced a long wait time before speaking with the operator.There was a communication barrier that made the conversation difficult.The operator interrupted me frequently, making it hard to convey my needs.I found the operator's tone to be rude or unfriendly.The operator placed an incorrect order despite clear instructions.The operator seemed rushed or impatient during the call.Other

Thinking about GoGoGrandparent as a whole, how satisfied are you with the overall service and support we provide?*

We're thrilled you had a great experience! Would you consider sharing your positive feedback on BBB or another review platform? Your support helps others learn about our services.

Yes, I'd love to!Maybe laterNo, Thank you.

Thank You for Your Willingness to Share! We truly appreciate your decision to share your positive experience. Your review on our BBB profile makes a significant difference.
‍
‍Click Here to Leave a Review on BBB
‍
‍Your support is greatly appreciated. Thank you for being a valued part of our community.

How likely are you to recommend our services to a friend or colleague?*

We're thrilled you had a great experience! Would you like a referral code to share with friends? You'll both receive a bonus when they use our services.

Yes, I'd love to!Maybe laterNo, Thank you.

Based on your experience, how likely are you to use our services again?*

Would you like to share any additional feedback about your experience, including what you particularly liked, any issues you encountered, or suggestions on how we could enhance your experience further?

Could you kindly share the email or phone number associated with your GoGoGrandparent account? This helps us serve you better.*

GoGoGrandparent Survey

Thank you for using our services.
We're always looking to improve and truly value your feedback.
This short survey will take just a few minutes of your time.

GoGoGrandparent Survey

Thank you for using our services.We're always looking to improve and truly value your feedback.This short survey will take just a few minutes of your time.

Thank you for using our services.
We're always looking to improve and truly value your feedback.
This short survey will take just a few minutes of your time.