Requesting a ride with GoGo usually is pretty easy, just call us with a pickup address and destination then wait for your ride to come. With airports, it works a little differently because airports have regulations on where ridesharing rides can pick up passengers. Different airports have different rules regarding these ridesharing or Transportation Network Companies (TNC) pickups, but don't fret because we are here to make the process as smooth as possible.
Find Your Pickup Zone
Each airport has a different designated "Rideshare Pickup" zone which you will go to for a GoGo requested trips. Because all airports come in different shapes and sizes, pickup zones vary depending on which airport you get picked up at. By asking airport staff or calling one of our operators, finding the appropriate "Rideshare Pickup" zone can be made a breeze. We recommend locating this "Rideshare Pickup" zone before requesting a ride.
Call When You're Ready To Ride
Due to the nature of flights sometimes having delays, we recommend calling for an on-demand ride instead of scheduling a pickup from an airport ahead of time. This will ensure ample time to find the pickup zone and avoid potential issues with flight delays.
Help Your Driver Find You
When speaking with our operator, give key details on where to locate you such as what terminal you are in front of or a unique piece of clothing you are wearing. This will help make the process smoother for both you and your driver.
To recap: ask airport staff or one of our operators for the "Rideshare Pickup" zone before your ride is requested. Once you are at the appropriate pickup zone, request your ride and a driver nearby will be assigned to you. Help your driver find you by giving identifying information to the operator.
Following these tips will help prevent driver cancellations. By being able to locate you quickly, drivers won't have to idle illegally in an already busy airport. Otherwise, if a driver is waiting too long they may need to cancel and charge a cancellation fee. To help keep this from happening, give us a call at 1 (855) 464-6872 and ask for assistance to find the appropriate pickup location before requesting your ride.